To place an order, select the desired jewelry item, add it to your cart, and follow the steps displayed on the checkout page. To complete your order, please provide the required shipping and billing information and select a payment method.

Yes. After placing your order, you will receive an automatic confirmation email sent to the email address you provided. This message contains the details of your order.

If you do not see the email, please check your spam or promotions folder as well.

Your order can be modified or cancelled only until processing begins.

Since our jewelry is made to order, once production has begun, the order will incur costs and cannot be modified or cancelled.

Your order is considered final once the payment has been successfully completed and you have received an order confirmation email. Order processing begins only after payment has been received.

Yes, you can place an order as a guest without creating an account.

The shipping address can be changed only before the shipment is arranged, upon request via email and subject to manual approval.

Please contact us as soon as possible at

📧 hello@melindawolfdesign.com if you need to request a change.

An order may be cancelled in the following cases:

• unsuccessful payment,
• if the shipping address is outside the European Union (we currently ship within the EU only),
• in accordance with legal obligations in the event of a suspicious transaction (anti-money laundering regulations related to precious metals).
  

If your order has been cancelled, please contact us by email so we can provide further information and assist you with placing a new order if needed.

Currently, we accept credit and debit card payments via Shopify Payments.

Based on customer demand and experience, additional payment methods may be introduced in the future.

Yes. All payments are processed through a secure, encrypted payment system that complies with international security standards.

We do not store or have access to your full card details at any time.

Your payment is charged immediately upon placing the order.

Production and order processing begin only after the payment has been successfully received.

Yes. An electronic invoice is issued for every order and will be sent to the email address provided during checkout.

Yes, but only before order processing begins.

Please contact us by email as soon as possible with the correct billing information.

If your order has not yet entered processing, please contact us by email and provide your billing address.

Unfortunately, billing details cannot be modified once processing has started.

If the payment is unsuccessful, the order will not be processed.

You may try placing the order again or use a different card. Order processing begins only after successful payment.

All prices displayed on our website are gross prices and include VAT, uniformly within the European Union.

Shipping costs are currently covered by us as a promotional offer.

Please note:

• We currently ship only within the EU.
• Customs duties, import taxes, and additional fees for non-EU countries are not applicable, as we do not offer international shipping outside the EU at this time.

All our jewelry is handmade in small batches. Orders are processed after successful payment.

The usual processing time is 10–15 business days, depending on current workload and any custom requirements.

After processing, estimated delivery times are:

• Within Hungary: 1–3 business days
• Within the European Union: 3–10 business days
  

You will receive an email notification with tracking details once your order has been shipped.

At the moment, we only ship within the European Union. Orders outside the EU are not supported at this time.

For orders shipped within the European Union, no customs duties or import taxes apply.

We currently do not offer shipping outside the EU.

Once your order has been shipped, you will receive an email with the shipping details and – if available – tracking information. After dispatch, the delivery status can be followed via the courier’s tracking system.

Delivery times are provided for guidance only. Delays may occur due to:

• high workload of the courier service,
• peak or holiday periods,
• weather or logistical issues,
• incomplete or inaccurate shipping information.
  

If your order has not arrived well beyond the estimated delivery timeframe, please contact us via email and we will assist you in investigating the issue.

You may request a return within 30 days of receiving your item.

This includes:

• the mandatory 14-day right of withdrawal under EU law, and
• an additional 16-day voluntary return period, which is not equivalent to the statutory right of withdrawal.

Returned items must:

• be in their original condition,
• be unworn and unused,
• be returned in their original packaging,
• include proof of purchase.

For detailed information, please read our return and refund policy.

To initiate a return, please contact us via email at hello@melindawolfdesign.com.

Returns are only accepted after prior confirmation.

Return shipping costs are borne by the customer, except in cases where the item is defective or damaged upon arrival.

If the package or product is damaged:

• inspect it in the presence of the courier,
• do not accept the package if damage is visible,
• take photos of the damage,
• request a damage report from the courier,
• and email the documentation to us.
  

This allows us to promptly investigate and provide an appropriate solution.

Once we receive and inspect the returned item, we will notify you of the refund approval.

Approved refunds are processed within 10 business days to the original payment method.

Bracelets in the RELIA collection have a base length of 17 cm, complemented by a 4 cm extension chain.

The extension chain allows the bracelet to be comfortably adjusted to your wrist size.

Necklace sizes in the RELIA collection are as follows:

• Necklaces without a pendant (ETERNA series):
  39 cm + 8 cm extension chain
• Necklaces with a pendant (ENCARA series):
  40 cm + 8 cm extension chain
• ENCARA rock crystal pendant on an anchor chain:
  39 cm + 8 cm extension chain
  

The extension chain allows for flexible length adjustment and different styling options, including wearing the necklace as a choker.

The extension chain is designed to:

• provide flexible and comfortable fit,
• adapt to individual body proportions,
• support different wearing styles.

Yes. As all RELIA collection pieces are handcrafted and made with natural gemstones, minor variations (a few millimeters) may occur between individual pieces.

These variations are a natural result of the handmade process and material characteristics and do not constitute a defect.

Yes. As all RELIA collection pieces are handcrafted and made with natural gemstones, minor variations (a few millimeters) may occur between individual pieces.

These variations are a natural result of the handmade process and material characteristics and do not constitute a defect.

Our jewelry is crafted using natural gemstones, including amethyst, tourmaline, citrine, carnelian, garnet, ruby, rock crystal, moonstone, peridot, lapis lazuli, malachite, emerald, and turquoise.

All gemstones are carefully selected based on quality and aesthetic characteristics.

Our jewelry is available in the following precious metal finishes:

• 14K gold
• sterling silver (925)
• gold-plated silver
  

All metals meet applicable quality and safety standards for jewelry making.

Yes. All gemstones used in our jewelry are of natural origin.

As natural materials, variations in color, pattern, and transparency may occur, making each piece unique.

Yes. Due to the natural properties of gemstones and the handcrafted process, minor variations may occur in:

• color tone,
• pattern,
• bead shape,
• size (by a few millimeters).
  

These variations are inherent to handmade jewelry and do not constitute defects.

Each piece is made in small batches by hand.

This ensures attention to detail and quality, while also meaning that no two pieces are exactly the same.

Any symbolic, traditional, or spiritual interpretations associated with gemstones are based on cultural and historical traditions.

They are not medical, therapeutic, or health-related claims and do not replace professional advice.

Put on your jewelry after applying makeup, perfume, or hair products.

We recommend removing jewelry during sports, household activities, bathing, or sleeping, as these activities may cause mechanical stress or damage.

Store your jewelry in a cool, dry place, preferably:

• in a separate jewelry box or pouch,
• with each piece stored individually to prevent scratching or tangling.
  

Precious metals and gemstones may be sensitive to humidity and direct sunlight.

For cleaning, we recommend:

• a soft, dry or slightly damp cloth,
• if necessary, lukewarm water with a very mild, chemical-free soap.
  

Always dry the jewelry thoroughly after cleaning.

We do not recommend ultrasonic cleaners or harsh chemicals, as they may damage gemstones or surface finishes.

Avoid contact with:

• perfumes, cosmetics, and hairspray,
• household cleaners and chemicals,
• seawater, thermal water, and chlorinated water.
  

These substances may cause discoloration, surface damage, or wear on gold-plated finishes.

Yes. Gemstones are natural materials and may be sensitive to impact, sudden temperature changes, and chemicals.

Proper care, mindful wear, and appropriate storage will help preserve the beauty and condition of your jewelry over time.

Every MELINDAWOLF jewelry piece is handcrafted in small batches using carefully selected materials.

This means our jewelry is not mass-produced, but shaped by skilled hands, resulting in distinctive, character-rich pieces.

Small-batch production allows us to:

• focus on fine details,
• carefully select materials,
• maintain continuous quality control.
  

This approach prioritizes craftsmanship and long-term value over quantity.

Natural gemstones may vary in:

• color tones,
• patterns,
• transparency.
  

In addition, handcrafted techniques may result in subtle variations in shape or finish. These differences are not flaws, but natural characteristics of handcrafted jewelry.

No. These variations do not affect the durability, function, or wearability of the jewelry.

Each piece meets MELINDAWOLF’s quality standards and undergoes careful inspection.

One of the most defining qualities of handcrafted jewelry is uniqueness.

No two pieces are exactly alike — each one is subtly different, making it truly personal and individual.

Yes. MELINDAWOLF jewelry is designed as a timeless and personal gift, suitable for birthdays, anniversaries, or special occasions.

Yes. Every order is carefully packaged to ensure it is suitable for gifting.

The packaging is designed to protect the jewelry while presenting it in an elegant way.

Yes. For gift orders, the jewelry is shipped without any price information, making it ready to be gifted upon delivery.

No. The invoice is always issued electronically and sent via email to the purchaser.

No invoice or pricing details are included in the physical package.

Yes. You may enter the recipient’s address as the shipping address during checkout.

Please ensure all delivery details are accurate when placing your order.

At this time, we do not offer personalized printed message cards.

This service may be expanded in the future.

In line with the slow fashion philosophy, our jewelry is made exclusively to order. This approach helps us avoid overproduction and ensures that each piece is crafted with care and artisanal attention.

Production begins only after an order is placed. This allows each piece to be freshly created according to the specific request, without unnecessary stock or waste.

Yes. The gold and silver we use are recycled precious metals, meeting high quality and ethical standards while reducing the environmental impact of new mining.

Our ethical approach is based on conscious material selection, small-batch made-to-order production, and handcrafted processes that minimize environmental impact.

No. Sustainability is not a compromise but a conscious quality choice. Our pieces are made from durable materials and crafted with great attention to detail to ensure longevity.

ou can reach us by email using the contact address provided on our website.

We aim to reply to all inquiries within 1–2 business days. As a handcrafted studio, our communication is personal rather than automated.

Feel free to reach out if:

• you have questions about a product or your order,
• you need assistance with sizing or gifting,
• you have a special request before placing an order.

Yes, as long as the production of your jewelry has not yet begun. Please contact us as soon as possible in such cases.

Most practical information can be found in our FAQ section. If you don’t see your question answered, we’re always happy to help.