Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Conditions for returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exercise of the right of withdrawal:
The Consumer may exercise his right of withdrawal in the following ways:
- By email (hello@melindawolfdesign.com), or by sending a clear statement by post, or
- By using and confirming the online withdrawal function directly available on our website under the heading “withdrawal from the contract”.
Return Process: Start the process in one of the above-mentioned ways. We will send you an electronic confirmation of the received statement. Returns should be sent to the following address: 1154 Budapest, Bercsényi Miklós utca 41/A. Hungary. Items sent back to us without first requesting a return will not be accepted.
Damaged or Incorrect Items: Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us immediately. Important regarding shipping damage: If you notice that the external packaging is visibly damaged, we strongly recommend that you either refuse the package or have the courier record a formal damage report before signing for the delivery. This helps us hold the carrier accountable and speeds up the replacement process for you.
Exceptions / non-returnable items:
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Custom-made or personalized products (e.g., custom sizes, specific engravings) cannot be returned.
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Gift cards are non-returnable.
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(Note: Sale items are returnable within the statutory 14-day withdrawal period).
14-day Right of Withdrawal (EU Consumers): Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Value Depreciation Clause for Return Policy
Consumer Liability for Product Depreciation: Following the receipt of the product, the Consumer is entitled to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and proper fit (e.g., trying on the jewelry for sizing purposes). If the returned jewelry shows signs of use beyond this scope (such as scratches from wear, mechanical damage, traces of contact with perfumes or chemicals, or discoloration due to improper cleaning or storage), the Consumer shall be held liable for any resulting diminished value of the product. The Provider reserves the right to deduct the calculated amount of such value depreciation from the purchase price to be refunded to the Consumer, or to claim compensation for it.
Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.