Terms of service

Effective as of: 24. 02. 2026.

OPERATOR DETAILS

This website is operated by (hereinafter: "Service Provider"):

• Company Name: Farkas és Virág Kft (Brand: MELINDAWOLF)
• Registered Office: Zsókavár utca 18. 2/9, 1157 Budapest, Hungary
• Registration Number: 01-09-367239
• VAT Number: HU12013542
• Precious Metal Trading License (NEHITI): PR9094
• Email: hello@melindawolfdesign.com
• Hosting Providers: Magyar Hosting Kft. (Victor Hugo utca 18-22. 1132 Budapest, Hungary. https://www.mhosting.hu) and Shopify Inc. (2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland. https://www.shopify.com)

OVERVIEW

Welcome to MELINDAWOLF! The terms “we”, “us” and “our” refer to MELINDAWOLF. MELINDAWOLF operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MELINDAWOLF is powered by Shopify, which enables us to provide the Services to you. 
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. 
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS 

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. 
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

The Service Provider guarantees that the precious metal objects are marked with a hallmark and nameplate in accordance with Hungarian legislation. 
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

The Service Provider draws attention to the fact that in the case of products made to order or personalized (e.g. custom-made, engraving), the consumer is not entitled to the right of withdrawal without giving a reason based on Section 29 (1) c) of Government Decree 45/2014. (II. 26.).

Special provision for gold-plated jewelry:
In the case of gold-plated silver jewelry, the wear of the gold layer is a natural process depending on the intensity of use, storage, use and cleaning habits, which does not constitute a manufacturing defect or defective performance. Accordingly, natural wear and tear (wear and tear) of the gold plating is not covered by the warranty or guarantee obligations. In order to preserve the lifespan of the jewelry, we recommend following the care instructions on the website.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. MELINDAWOLF reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MELINDAWOLF confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as MELINDAWOLF may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. 
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Exercise of the right of withdrawal:
The Consumer may exercise his right of withdrawal in the following ways:

1. By email (hello@melindawolfdesign.com), or by sending a clear statement by post, or
2. By using and confirming the online withdrawal function directly available on our website under the heading “withdrawal from the contract”.

Value Depreciation Clause for Return Policy

Consumer Liability for Product Depreciation: Following the receipt of the product, the Consumer is entitled to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and proper fit (e.g., trying on the jewelry for sizing purposes). If the returned jewelry shows signs of use beyond this scope (such as scratches from wear, mechanical damage, traces of contact with perfumes or chemicals, or discoloration due to improper cleaning or storage), the Consumer shall be held liable for any resulting diminished value of the product. The Provider reserves the right to deduct the calculated amount of such value depreciation from the purchase price to be refunded to the Consumer, or to claim compensation for it.

Important addition: If a product is made to measure or has a custom engraving at the customer's request, you lose your right of withdrawal.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. The prices shown are gross prices (including VAT), but do not include shipping costs (unless otherwise stated) and any (non-EU) customs duties.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (I) the credit card information you provide is true, correct, and complete, (II) you are duly authorized to use such credit card for the purchase, (III) charges incurred by you will be honored by your credit card company, and (IV) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Payment methods: In our web store, you can pay with a bank card (Visa, Mastercard, Maestro, American Express), as well as Apple Pay and Google Pay services through the secure Shopify Payments system. Bank card data is handled in accordance with international security standards, and the Service Provider does not have access to card data.

SECTION 5 - SHIPPING AND DELIVERY 

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. In the case of a buyer who is a consumer, the risk of damage passes to the buyer upon taking possession of the product. Please see our Shipping Policy for detailed information.

SECTION 6 - INTELLECTUAL PROPERTY 

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by MELINDAWOLF, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. 
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of MELINDAWOLF, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by MELINDAWOLF.
MELINDAWOLF’s names, logos, product and service names, designs, and slogans are trademarks of MELINDAWOLF or its affiliates or licensors. You must not use such trademarks without the prior written permission of MELINDAWOLF. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS 

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS 

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. 
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY 

MELINDAWOLF is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MELINDAWOLF. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MELINDAWOLF, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MELINDAWOLF.

SECTION 10 - PRIVACY POLICY 

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information. 

SECTION 11 - FEEDBACK 

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. 
You also represent and warrant that: (I) you own or have all necessary rights to all Feedback; (II) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (III) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. 
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). 

SECTION 13 - PROHIBITED USES 

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm MELINDAWOLF, Shopify or users of the Services, or expose them to liability. 
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION 

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. 
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES 

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. 
EXCEPT AS EXPRESSLY STATED BY MELINDAWOLF, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Warranty and Liability

In accordance with Government Decree 151/2003. (IX. 22.), MELINDAWOLF provides a tiered mandatory warranty for its products (1, 2, or 3 years depending on the purchase price).

Please note that warranty claims can only be exercised if the product has been used as intended. The warranty does not cover defects resulting from improper cleaning, contact with chemicals (e.g., perfume, cleaning agents), mechanical damage (e.g., impact, strain), or failure to follow the Jewelry Care Guide published on our website. Natural wear and tear (e.g., tarnishing of gold plating, minor scratches) does not constitute a warranty event.

Warranty Rights for Small and Medium-Sized Enterprises (SMEs): Pursuant to the amendment of Government Decree 151/2003. (IX. 22.), micro, small, and medium-sized enterprises (SMEs) shall also be considered consumers for the purposes of mandatory warranty compliance, provided that the product is purchased outside the scope of their professional, independent occupation, or business activity, and the purchase occurs within a retail commercial framework. While these enterprise buyers are fully entitled to mandatory warranty rights, they remain excluded from the 14-day right of withdrawal without justification provided exclusively to standard consumers under the Hungarian Civil Code.

Mandatory Deadlines for Warranty Claims, Replacements, and Refunds:

• 3-Day Replacement Extension: If a product malfunctions within 3 business days of delivery and the defect prevents proper intended use, the Provider is obliged to replace the product within 8 days. In the absence of a replacement, the purchase price must be refunded without delay.

• Irreparability During the Warranty Period: If at any point during the entire warranty period (not exclusively during the first attempt at repair) it is determined that the product cannot be repaired, the Provider is obliged to replace the product within 8 days. If replacement is not possible, the purchase price must be refunded within 8 days.

• 30-Day Resolution Deadline: If the resolution of the warranty claim (repair or replacement) is not completed within 30 days, the Provider is obliged to replace the product within 8 days following the expiration of the 30-day period. If replacement is not possible, the purchase price must be refunded to the buyer immediately upon expiration of this 8-day period.

Warranty Documentation and Product Identification: For products with a purchase price below 100,000 HUF, the issuance of a separate physical warranty certificate is not mandatory, provided that the invoice or receipt contains all legally required information and disclosures; in such cases, warranty rights may be enforced directly using the invoice. If a product does not possess a unique manufacturer serial number, the internal stock keeping unit (SKU number) registered in the Provider's e-commerce platform shall serve as the official product identifier. All warranty records must verify the date of the conclusion of the contract and the exact date of delivery to the buyer.

SECTION 16 - LIMITATION OF LIABILITY 

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL MELINDAWOLF, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. 

SECTION 17 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless MELINDAWOLF, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. 
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT 

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you. 

SECTION 21 - GOVERNING LAW 

These Terms of Service and any separate agreements under which we provide Services to you shall be subject to the jurisdiction of the courts of MELINDAWOLF’s registered office, governed by and construed in accordance with the laws of Hungary. You consent to the venue and personal jurisdiction of such courts. The parties shall primarily resolve any disputes amicably.

In matters not regulated in these GTC, Hungarian law, in particular the Civil Code (Ptk.) and the provisions of Act CVIII of 2001 on electronic commerce services, shall apply.

SECTION 22 - HEADINGS 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 23 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time on this page. 
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at hello@melindawolfdesign.com. 
You can find our contact information here.